GENERAL TERMS OF USE

GENERAL FRAMEWORK

Welcome to our Website.

Our online store (or “e-shop”) enables our visitors/users/customers who wish to receive direct information on our company’s products as well as to complete a purchase through the e-shop.

The Owner of this website, www.ostia.gr (hereinafter referred to as the “Website“), is the sole proprietorship trading clothes under the name “Diakou Olga daughter of Christos”, with Tax Reg. No 041333020, D’ (Δ’) Tax Office in THESSALONIKI, and seats at 22 Alexandrou Svolou Street, General Commercial Registry (GEMI) No 040024606000, contact numbers (+30) 2310239612/6976606015 (hereinafter referred to as the “Owner”).

The use of the Website and its services is subject to the terms set forth herein and in its integral parts. The use of the Website and its services by the visitor/user is subject to and constitutes the unconditional acceptance of all Terms and Conditions agreement with the following terms of use, which apply to all content contained in it. The visitor/user is requested to read with all care and due diligence these Terms & Conditions before using the website and, in case of disagreement, the visitor/user must not use the Website’s content and services. As the Owner reserves the right to update the Terms of Use, the visitor/user is requested to check each time the content of the Terms of Use for any changes; continuing to use the Website, even when any changes have occurred, signifies the unconditional acceptance by the visitor/user of all such modified Terms & Conditions.

Intellectual Property Rights

The content of this Website was created by and constitutes property of the Owner and is protected by the legal framework for the protection of intellectual property rights, except for the explicitly stated exceptions (e.g. copyrights of third parties, partners, etc.).

Therefore, selling, distribution, copying, modification, reproduction, reposting, or save or transmission or distribution in any way of the whole content or part thereof is strictly prohibited. The case of individual copying, saving of part of the content on a simple personal computer (PC) for personal and not public or commercial use is expressly excluded, provided there is an indication that such content originates in this website, and that no related intellectual and industrial property rights are affected in any way.

The user is obliged to use the services of our Website per the applicable Law, the accepted principles of morality, and the present Terms & Conditions, and the user must refrain from any illegal and abusive behavior while using it. The use of this Website must be done exclusively for legal purposes and in a way that does not restrict or impede the visit or use of it by third parties. It is forbidden for the user to perform acts or omissions that may affect or endanger the provision of services through the Website. It is also prohibited for any user to change or tamper with the security settings, configuration, or layout of the Website or to interfere with the use or technical specifications of this Website or to tamper with its content.

It is expressly forbidden to copy or transmit any logo, trademark/brand name, sound, or image of this Website without the prior written authorization of the legal representative of the company.

The user of this Website is liable to the Owner for any damage caused to it and/or to any third party, as a result of non-compliance with the Terms & Conditions that govern this Website.

Limitation of Liability – Disclaimer

The Owner puts every effort into the proper function of this Website, but the Owner cannot guarantee that, despite taking all necessary security measures, its functions as well as the functions of the servers that host it, will be uninterrupted, without any kind of error, free of viruses or other harmful elements. Also, under no circumstances does the Owner guarantee the correctness, completeness, or availability of the contents, pages, services, options, and their results.

Under no circumstances, including the case of negligence, is the Owner responsible for any kind of damage, direct or indirect, related in any way to the use of the pages, services, options, and contents of the Website that the user may suffer from entering the Website on their own initiative and with knowledge of the Terms & Conditions herein.

Every user must take all appropriate security measures (e.g. antivirus programs) before downloading any content from the Website. The cost of any corrections or repairs is borne by the user and in no case by the Owner.

These General Terms of Use of the Website are governed by and supplemented by the Greek legislation, and the Courts of Thessaloniki, Greece, will be solely competent for resolving any relevant dispute.

In the event that one or more of these General Terms is in whole or in part invalid under the applicable law, then, the affected terms or parts thereof will not be valid as an integral part of this Agreement, while the remaining Terms & Conditions will be normally valid between the parties.

Both parties consider these General Terms & Conditions essential, accept their strict observance, and waive their right to challenge any of them.

Contracts and Orders

Billing – Shipping Costs

The selling prices of the products in Euros (€) listed on our Website are valid at the time of ordering from the buyer, and they include VAT and any other taxes.

These prices do not include any shipping costs, which are additionally billed and added to the cost of the products purchased. The order of products automatically implies an obligation by the buyer-consumer to pay the total value of the order. The products are priced at the amount of their value at the time of submission of the order by the buyer-consumer.

In case of total or partial unavailability of products after the placement of an order, the customer will be informed, by phone to the number they have specified in the registration form or by a personal message in their e-mail, for any products that may be out of stock, and they will receive information on partial or total cancellation of their order as well as on cancellation of the possible corresponding charge.

Orders

Every placed order signifies the acceptance of the General Terms & Conditions of Sale and the acceptance of the General Terms of Use of the Website, Personal Data/Privacy, and Use of Cookies, without any reservation regarding these terms and any special agreements made between the parties.

The correction of any possible errors in the order is the responsibility of the buyer. As soon as the buyer confirms their order by clicking on the “SEND ORDER” icon (bottom right of the “Order” page), they are considered to have been duly informed and that they have fully and unreservedly understood and accepted the applicable General Terms & Conditions of Sale, the prices, the delivery time, and the cost for the volume and quantities as well as the products offered for sale and purchased by the buyer. The completion of the ordering process implies an obligation on behalf of the buyer/customer to pay the total value of the order. The sale is completed when the buyer places the order. “Ostia Boutique” will confirm the order by sending a relevant e-mail to the buyer’s e-mail address.

“Ostia Boutique” reserves the right to cancel or suspend the entire order or its delivery, regardless of its nature and stage in the order execution process in case of non-payment or partial payment of any amount owed by the buyer, in case of payment fraud or in case of fraud or attempted fraud in the use of the “Ostia Boutique” Website.

All orders, including taxes and mandatory contributions, are payable in Euros (€). Any overdue unpaid amount will be charged with the statutory default interest, immediately starting from the first day of the delayed payment onwards.

Liability – Legal capacity

Before placing the order, the buyer declares that they have the full legal capacity that allows them to enter an agreement under these General Terms & Conditions of Sale. “Ostia Boutique” cannot assume any responsibility regarding the verification of the legal capacity of its visitors or buyers. Consequently, if a person does not have the legal capacity to order products from the “Ostia Boutique” Website, their legal guardians (parents, guardians) shall take full responsibility for this order and especially its repayment.

Limitation of Liability

“Ostia Boutique” has no liability for any loss or delay, if any non-compliance with its obligations is owed to events of force majeure, i.e. events that do not fall within its will and control and could not have been predicted, as it is specified in the Greek legislation.

Return/Cancellation Policy

Returns are accepted only:

  1. – Following communication of the customer with our Company within 14 calendar days of receipt of the product and notification of their intention to return the product to us, either by phone at (+30) 2310239612 or by e-mail: info@ostia.gr
  2. – When the product is accompanied by the original sales document.
  3. – When the product is in its original condition and has not been used, it bears all the documents accompanying it (tags, labels, warranty form, instructions for use, etc.) and its packaging is in excellent condition. The return of the product is accepted only if the buyer has paid any amount charged to the store for sending the product to them as well as the shipping costs for the return of the product. Otherwise, our Company has the right not to accept the return and the product will be returned to the customer-sender at their own expense.
  4. – In case the buyer wishes to withdraw from the purchase of the product, they must return the product within 14 calendar days from the day we receive the notification of their intention to withdraw from this agreement and return the product to us. Any costs that may occur are borne by the buyer. If the product is in excellent condition and without any defects, then, the customer/sender has the right to receive the money paid for the purchase of the product.
  5. – In case of total or partial unavailability of products after the placement of an order, the customer will be informed, by phone to the number they have specified in the registration form or by a personal message in their e-mail, for any product that may be out of stock, and they will receive information on partial or total cancellation of their order as well as on cancellation of the possible corresponding charge.

Replacement/Exchange Policy

Product Replacement Terms and Procedure:

If a product is defective, the customer must notify us immediately, no later than 14 calendar days since they obtained physical possession of the product. The customer is entitled to the replacement of the product with another product of equal value or, in case of specific product unavailability, with another new product of corresponding quality and price, provided the product is in its original condition and has not been used, it bears all the documents accompanying it (tags, labels, warranty form, instructions for use, etc.) and its packaging is in excellent condition. The customer must notify our Company via e-mail: info@ostia.gr and attach a photo of the defective product. In this case, the replacement of the product will take place following communication with our Company and the shipping partner of “Ostia Boutique”, and the customer shall not be charged with shipping costs. The customer must give the defective product to the employee of the shipping company upon receipt of their new package. The product must be accompanied by the original sales document.

Exchange Policy and Procedure:

  1. – Following communication of the customer with our Company within 14 calendar days of receipt of the product and notification of their intention to return the product to us, either by phone at (+30) 2310239612 or by e-mail: info@ostia.gr
  2. – The product must be accompanied by the original sales document.
  3. – The product must be in its original condition and it must have not been used, and it must bear all the documents accompanying it (tags, labels, warranty form, instructions for use, etc.) and its packaging must be in excellent condition.
  4. – Exchange can be made with any other product of the customer’s choice, of equal or greater value.
  5. – In case the customer chooses a more expensive product, they will be charged with the Cash on Delivery (CoD) service, i.e. 2 Euros, and the price difference will be paid to the employee of the shipping company upon delivery of the new package.
  6. – Any product exchange burdens the customer and the cost amounts to 3 Euros.

*Product exchanges DO NOT apply to orders from abroad.

GENERAL TERMS & CONDITIONS OF SALE

“Ostia Boutique”, supporting e-Commerce, enables you, through the completeness of the descriptions posted on its Website, to enjoy the privilege of direct contact with its offered products, from the screen of your computer or mobile phone quickly, comfortably, easily, and safely. Below we list the Terms & Conditions for ordering products, the payment and delivery/shipping methods, and the return procedure for defective or non-defective products.

How to Order

You can order our products in one of the following ways:

  1. From this Website, by filling out the order form.
  2. By e-mail: info@ostia.gr
  3. By phone at (+30) 2310239612, Monday-Friday, 10:30- 16:00

* Orders from countries outside Greece are placed only :

  1. By e-mail: info@ostia.gr
  2. By phone at (+30) 2310239612, Monday-Friday, 10:30- 16:00

Note :

Once you have completed your order on the Website or by e-mail, you will receive, within the day, an e-mail confirmation for the products you ordered.

In case a product you have chosen for your order is not available, then, we will contact you either by e-mail or by phone at the number you have stated to us. In case it is not possible to reach you within seven (7) days from the placement of your order, then, your request will be canceled and you will have to place a new order with us.